Help & support
Can’t find your answer below? Write to contact@flawinteractive.com with your username, your phone model and a short description of the problem. We usually answer within a few days.
Do I need an account to play?
No. Every game can be played as a guest, in Rumble and in free play, and your progress stays on your phone. A free account unlocks leaderboards, friends, trophies saved online and parties with friends.
How do I create an account or log in?
Open the Profile tab and tap Create Account (or log in if you already have one). You can also use Continue with Google. When you sign up with an e-mail address, we send you a verification code to confirm it.
I didn’t receive my verification code.
Check your spam folder and wait a few minutes. Make sure the e-mail address is spelled correctly, then log in again to get a new code. Still nothing? Write to us.
I forgot my password.
The app doesn’t have a reset button yet. Write to contact@flawinteractive.com from your account e-mail with your username and we’ll help you get back in. If your account uses Google, just tap Continue with Google again.
How do I play with friends?
On the home screen, tap Multiplayer. Create a party and share its code, or join a friend’s party with their code or from the list of open parties. A party has 2 to 4 players; everyone needs an account and an internet connection.
Which party modes are there?
Rumble (10 rounds, most points wins), Elimination (3 lives each, the last one standing wins), The Tower (a board-game race to the roof, 50, 75 or 100 floors) and Single Game (5 rounds of the game of your choice).
I lost my connection during a match.
Reopen the app: the Multiplayer screen offers to rejoin your match. The others keep your place for about a minute; after that, the party continues without you.
How do I turn notifications on or off?
In the Profile tab → Notifications, you can choose friend requests and party invites, "a friend beat your score" alerts and reminders. You can also turn them off in your phone’s settings.
How do I change my username or my character?
Your username can be changed in the Profile tab → Profile. You pick your character and its colours when you create or join a party.
How do I delete my account?
In the app: Profile tab → Privacy & CGU → Account Security → Delete my account. You can also ask us by e-mail: see Delete your account.
How do I report a player?
Write to contact@flawinteractive.com with their username and what happened. Accounts that break the rules can be renamed, suspended or deleted.
Is the game free? Are there ads?
Yes, Do The Thing! is free, and ads help pay for it. Premium, an optional subscription, removes them. The price is shown in the app before you pay.
How do I cancel Premium or get a refund?
Premium renews automatically until you cancel. You can cancel at any time in the Google Play app → your profile picture → Payments & subscriptions → Subscriptions. Premium stays active until the end of the period you’ve paid for. Payments and refunds are handled by Google Play, under its own refund policy.
How do I change my ad privacy choices?
In the European Economic Area, the UK and Switzerland, the game asks you the first time you open it whether you agree to personalised ads, and you can change your answer later in the app’s settings. You can also reset or delete your advertising ID in your phone’s settings. The details are in the privacy policy.
Which phones are supported?
Android phones with Android 7.0 or later. The game will be available on Google Play soon. An iPhone version isn’t available yet.